TERMS OF SERVICE
Last updated May 14, 2026
1. AGREEMENT TO TERMS
These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Bandog LLC, doing business as Bandog ("we," "us," or "our"), concerning your access to and use of the Bandog website at https://www.bandog.io, our mobile application, and any related services (collectively, the "Services"). By accessing or using the Services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Services.
We may update these Terms from time to time. The updated version will be indicated by an updated "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.
2. DESCRIPTION OF SERVICES
Bandog is a cloud-based business management platform designed for service contractors. The Services provide tools for managing customer relationships, jobs, estimates, invoices, payment collection, and related operations. We may add, modify, or discontinue features of the Services at any time.
3. ELIGIBILITY
You must be at least 18 years of age, or the age of majority in your jurisdiction, to use the Services. By using the Services, you represent and warrant that you meet this requirement and that you have the legal capacity and authority to enter into these Terms, including on behalf of any business or entity for which you act.
4. ACCOUNTS AND REGISTRATION
To use most features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.
Accounts may be organized into organizations with multiple members. If you invite others to your organization or accept an invitation to join one, you are responsible for your own use of the Services and for ensuring that anyone you invite complies with these Terms.
5. SUBSCRIPTIONS, FEES, AND BILLING
The Services are offered on a subscription basis. By subscribing, you agree to pay the applicable subscription fees as described at the time of purchase. Subscription fees are billed in advance on a recurring basis (for example, monthly) and are non-refundable except as expressly stated in these Terms or required by law.
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We may change subscription pricing from time to time; we will provide reasonable advance notice of any price change, and the new price will take effect at your next renewal. If you do not agree to a price change, you may cancel your subscription before it takes effect.
You are responsible for all applicable taxes associated with your use of the Services, other than taxes based on our net income.
6. PAYMENT PROCESSING
Payments for subscriptions, and any payments you collect from your own customers through the Services, are processed by third-party payment processors, including Stripe, and may in the future include PayPal and Square. We do not store or process full payment card numbers ourselves. Your use of these payment processors is subject to their respective terms and privacy policies. You are responsible for maintaining any required accounts with these processors and for complying with their terms. We are not responsible for the acts, omissions, fees, holds, or decisions of any third-party payment processor.
7. CANCELLATION
You may cancel your subscription at any time through your account settings or by contacting us at admin@bandog.io. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Services until the end of the period for which you have already paid. Except where required by law, fees already paid are non-refundable.
8. ACCEPTABLE USE
You agree not to use the Services to: (a) violate any applicable law or regulation; (b) infringe the intellectual property or other rights of any third party; (c) upload or transmit any malicious code, or attempt to interfere with, disrupt, or gain unauthorized access to the Services or related systems; (d) reverse engineer, decompile, or attempt to extract the source code of the Services, except as permitted by law; (e) use the Services to send unsolicited communications in violation of applicable law; (f) misrepresent your identity or affiliation; (g) collect or harvest information about other users; or (h) use the Services in any manner that could damage, disable, overburden, or impair the Services. We reserve the right to investigate and take appropriate action against anyone who violates this section, including suspending or terminating accounts.
9. YOUR CONTENT AND DATA
The Services allow you to upload, submit, store, and manage content and information, including business and customer records, jobs, estimates, invoices, photos, and related data ("Your Content"). As between you and us, you retain all ownership rights in Your Content.
You grant us a limited, non-exclusive, worldwide license to host, store, process, transmit, display, and otherwise use Your Content solely for the purpose of providing, maintaining, securing, and improving the Services for you. This license ends when Your Content is deleted from the Services, except for content retained in routine backups or as required by law.
You are solely responsible for Your Content, including its accuracy and legality, and for ensuring you have the necessary rights and permissions to upload it. This includes any personal information you enter about your own customers or contacts. You represent and warrant that Your Content does not violate any law or the rights of any third party.
10. ARTIFICIAL INTELLIGENCE FEATURES
Certain features of the Services, such as data import, use third-party artificial intelligence service providers, including Anthropic, to process content you choose to submit. When you use these features, the relevant content is shared with and processed by these providers to deliver the feature to you. AI-generated output may contain errors or inaccuracies; you are responsible for reviewing any AI-assisted output before relying on it. Use of AI features is optional, and you may avoid AI processing by entering data manually instead of using the import feature.
11. INTELLECTUAL PROPERTY
The Services, including all software, design, text, graphics, logos, and other materials (excluding Your Content), are owned by or licensed to us and are protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. You may not copy, modify, distribute, sell, or lease any part of the Services, and you may not use our name, logo, or trademarks without our prior written permission.
12. THIRD-PARTY SERVICES
The Services rely on and integrate with third-party services, including hosting, database, email, mapping, payment processing, and artificial intelligence providers. We are not responsible for the availability, accuracy, or content of third-party services, and your use of them may be subject to their separate terms. Your dealings with any third party are solely between you and that third party.
13. PRIVACY
Your use of the Services is also governed by our Privacy Policy, available at https://www.bandog.io/privacy, which describes how we collect, use, and share information. By using the Services, you consent to the practices described in the Privacy Policy.
14. DISCLAIMER OF WARRANTIES
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS. YOU USE THE SERVICES AT YOUR OWN RISK.
15. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR OFFICERS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
16. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Bandog LLC and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any law or the rights of any third party.
17. TERMINATION
You may stop using the Services and cancel your account at any time. We may suspend or terminate your access to the Services, with or without notice, if you violate these Terms, if we are required to do so by law, or if we discontinue the Services. Upon termination, your right to use the Services ends immediately. We may delete Your Content following termination, subject to our Privacy Policy and applicable law; you are responsible for exporting any data you wish to keep before your account is terminated. Sections of these Terms that by their nature should survive termination will survive, including ownership provisions, disclaimers, limitations of liability, and indemnification.
18. GOVERNING LAW
These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of Mississippi, without regard to its conflict of law principles. You agree that the exclusive venue for any dispute will be the state or federal courts located in Mississippi, and you consent to the personal jurisdiction of those courts.
19. CHANGES TO THE SERVICES AND TERMS
We reserve the right to modify, suspend, or discontinue the Services, in whole or in part, at any time. We may also revise these Terms at any time by posting an updated version with a new "Last updated" date. Material changes will be communicated by reasonable means. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.
20. MISCELLANEOUS
These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Services. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent; we may assign these Terms without restriction. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and us.
21. CONTACT US
If you have questions about these Terms, you may contact us at:
Bandog LLC
1012 Poplar Boulevard, Unit A
Jackson, MS 39202
United States
Email: admin@bandog.io